customer-reply
Draft replies to customer emails and support messages in the company voice.
Skill by Omni
Chalk Labs
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Install
Works with Claude Code, Claude apps, Codex, Cursor, Gemini CLI, GitHub Copilot, VS Code, OpenCode, Goose, Windsurf. Read the repository before you give any tool access to your data.
npx agentmarket install skill/amahony-customer-reply
Asks which of your tools to add it to (Claude Code, Codex, Cursor, VS Code, Windsurf, Gemini CLI, Claude Desktop) and shows the change first. See https://agentmart.dev/cli.
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About
Reviews
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Permissions
What this skill can do and what it asks for, from its SKILL.md. Checked Oct 25, 2026.
- Tools
- No tools found
- Secrets
- None asked for
- Install scripts
- None found
Network hosts it talks to 1
codeload.github.com· found in install command
Files it touches
~/.claude/skills/customer-reply
What's inside
- Skill name
customer-reply- Description
- Draft replies to customer emails and support messages in the company voice. Use when the user asks to answer, respond to, or draft a reply to a customer.
- License
- MIT
- Compatibility
- Needs the library_search and library_read tools.
- Metadata
- author: Omni · version: 1.0.0 · category: Support
- Instructions
- 24 lines in SKILL.md · view on GitHub
Files (2)
- SKILL.md
- good-replies.md · examples/
SKILL.md (first lines)
# Customer reply ## Steps 1. Identify what the customer is asking for and how they feel. 2. Search the Library for policies or product facts relevant to the request. Search matches file names, so try words like "refund" or "pricing", or list the Library with no query. Only cite what you find. 3. Draft the reply using the structure below. ## Structure - Acknowledge the issue in one sentence, without over-apologising. - Answer or give the next step clearly. - Say what happens next and when. - Close with the sender's name placeholder: [Name]. ## Voice - Plain, warm, direct. No jargon, no exclamation marks. - Never promise refunds, dates, or features that aren't confirmed in the Library. - If the answer isn't known, say so and offer to find out. See [examples/good-replies.md](examples/good-replies.md) for tone references.
From amahony/agent-templates, MIT.
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Signals
- Stars
- 0
- Forks
- 0
- Open issues
- 0
- Last commit (this folder)
- Oct 8, 2026 (23 days ago)
From GitHub (fetched Oct 24, 2026).
Details
- Version
- 1.0.0
- License
- MIT
- Repository
- github.com/amahony/agent-templates
- First seen
- Oct 24, 2026
- Last checked
- Oct 24, 2026
- Source
- GitHubgithub-graphql
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Rahil Jain, Co-founder, Chalk Labs. Ex-Goldman Sachs engineer. You talk to the person who builds it.
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Cite this page
customer-reply skill. Agent Mart. https://agentmart.dev/skills/amahony-customer-reply (last updated 2026-10-24)